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  • Tel. 212-354-4380
    Fax: 212-354-4296
    info@myorousa.com
    9:00~6:00PM(EST)

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Shopping Policy

Order processing includes credit validation, name and address verification and fraud protection screening for your security. Order processing also includes special ordering if required. Once these steps are complete, your order is ready for final inspection and packaging.

Orders NOT requiring special ordering will be processed as follows:

Orders placed before 6:00pm EST Monday through Friday will be processed within the next business days.
Orders placed after 6:00pm EST Monday through Friday or on Saturday, Sunday or holidays, will be processed within the next two business days.

Orders requiring special ordering will be processed as follows:

Some ring materials, such as stainless steel, titanium or intricately carved must be special ordered, for non-standard sizes, from the manufacturer. If you cannot find what you want, extensive online selection, please don't hesitate to contact us for any special requests. We will attempt to accommodate your request to the best of our ability.

Order Form

Our order form allows a customer to create an account at MyOroUsa.com We ask for contact information such as name, e-mail address, telephone number, fax number, and shipping address and so on. We also ask for billing information such as billing address and credit card number. We use this contact information to ship orders and to communicate updates about orders (i.e. order confirmation e-mail that includes a tracking number so the status of an order can be checked on the web site). We use billing information to bill the correct customer for products that have been ordered. MyOroUsa.com sends Registered Users promotional offers and discounts from time to time via an e-mail notification. If you choose not to receive additional information from Myorousa.com, simply click the "Unsubscribe" on My Account page.

Cancellation

If you'd like to cancel or change an unprocessed catalog or web site order for any reason, please click on my payment information, my account or contact us. We'll do everything we can to accommodate your request. If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.

Sales Tax

All orders shipped within the State of New York will be subject to sales tax.

Special or Custom Orders

Many of our items may be altered in various ways. Occasionally we receive requests to have included the use of more or less stones or different size or color stones for a particular item. Such requests may be possible, but are non-refundable, unless there is an error on behalf of MyOroUsa.com. We reserve the right to correct any issues prior to issuing a refund. Please call a representative at 1-212-354-4380 with the item number of the product you wish to customize.