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FAQ

Who is MyOroUsa.com?

MyOroUsa.com is the dream of a team of former Jewelry Business specialists with an extensive history in the fine jewelry and high technology industries. We have created a complementary marriage between these two industries built on the model of putting our customers first. By offering the MyOroUsa.com every day low price we pass all the savings we make on to our customers. We strive to always have up to date and fashion forward styling at an exceptional price, while providing the ideal store to buy from quickly and easily. Learn more about MyOroUsa.com

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How do I know my transaction is secure?

es, it is with MyOroUsa.com. All transactions done through Myorousa.com are encrypted using 128 bit encryption technology (the highest available) and go through SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation. This guarantees that every transaction and all information collected is secure and remains secure. Myorousa.com never shares any customer information with any other parties. MyOroUsa.com adds another layer of security by safeguarding its servers against attack or data extraction by using special encryption protocols. Learn more about Privacy & Security

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Is it real diamond / gold jewelry?

We guarantee all our Gold jewelry is 100% genuine and natural diamond. All gold is 10K, 14K or 18K solid gold (not gold plated) stamped and all diamonds are natural mined diamonds which color are SPARKLING white. We do not use lab created diamonds.Back to Top

 

What is the 14K Cubic Zirconia (CZ) jewelry?

The Cubic Zirconia is simulated stones. CZ has the close visual likeness to the Diamond. The synthesized material is hard, optically flawless and usually colorless, but may be made in a variety of different colors. Because of its low cost, durability, and close visual likeness to diamond, synthetic cubic zirconia has remained the most gemologically and economically important competitor for diamonds. All MyOroUsa.com CZ jewelry is made with 14K gold and 14K back pieces. We deal with the triple A grade of cubic zirconia produced in South Korea. It has a better quality than that produced in other countries.
• For more detail, Click Education Cubic Zirconia

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What is the major jewelry finishes?

MyOroUsa.com use 18K, 14K or 10K Gold HIGH POLISH: a process that results in a very smooth and a shiny surface.

Some of CZ jewelry has Diamond cut which Florentine diamond cut finish is done with a line graver, providing a brushed or striated pattern on a metal's surface. The patterns protect jewelry from scratches that would reduce its reflectivity.
** MOST JEWELRY AVAILABLE 10K or 14K YELLOW AND WHITE GOLD**

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What is the difference between 14K and 10K?

14K product has a mixture of 58.5% gold and 10K product has a mixture of 41.7% gold. If you want to custom order an 18K product has a mixture of 75% gold. Most exclusive rings and earrings are 10K or 14K. For more detail, Click Education Metal

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Where does the MyOrousa.com jewelry come from?

MyOroUsa.com sells only the finest crafted jewelry. We use our exclusive supply chain to bring you up to date and fashion forward jewelry imported from around the world, India, Hong Kong, Mexico and South Korea as well as manufactured in the USA.

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How do I determine my ring size, necklace length, or bracelet length?

n our Education Center, you can print out our Ring Size Guide to determine your ring size. In the Jewelry Sizing Center, you can also find the international ring size chart, necklace or bracelet chart to determine which size or length of jewelry is perfect for you or your loved one.Learn more about Ring size & Necklace size chart

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Which payment methods do you accept?

US and Canada based customers: you can pay for your order using your, Visa, MasterCard, Discover Card and American Express, or your PayPal account.
nternational customers: you can pay for your order using your, Visa, MasterCard, Discover Card and American Express, or your PayPal account. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay. All prices are in US funds. Orders may be made via our website, or by phone at 1-212-354-4380 or faxed to 212-354-4296. Learn more about Learn more about Shopping Policy

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Do you ship international orders?

MyOroUsa.com offers a checkout option called International Checkout. Select this option for delivery to any address outside of the USA or Worldwide. Duties and taxes may apply to certain destinations. Learn more about Shipping Policy

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What are the costs and options for shipping?

Domestic Orders

Your order will be shipped and delivered Free via one of the following carriers and methods.
Note: It was calculated based on 1 lbs.

    • Continental US

Free USPS : estimated to arrive within 2 to 5 business days.

    • Alaska and Hawaii

UPS 2day : $25.10 ~ $ 29.35, estimated to arrive within 2 business days.
Fedex 2day : Alaska and Hawaii $28.80 estimated to arrive within 2 business days.

International Orders

Your order will be shipped and delivered via one of the following carriers and methods.

    • Canada Orders

UPS Standard : $14.15 ~ $22.45 estimated to arrive within 2 to 6 business days.
UPS Worldwide Express : $59.05 estimated to arrive within 1 to 3 business days.
Fedex Ground : $14.15 ~ $ 22.25 estimated to arrive within 2 to 6 business days.
Fedex International Priority : up to $66.48 estimated to arrive within 1 to 3 business days.

    • Other countries

UPS Express Worldwide Expedited: $58.65 ~ $88.45 estimated to arrive within 2 to 5 business days by end of day; however, it may be varied depending on each country’s Customs.
Fedex priority : Up to $ 133.33 Estimated to arrive within 2 to 5 business days; however, it may be varied depending on each country’s Customs.

Need It Faster?

In the event that you may need your order to arrive faster than the method specified above, we offer the following shipping upgrades for a minimal fee. This service is only applied for Domestic Orders. Please contact our Customer Service at 877-806-9342 prior your purchase to confirm the delivery.

For more details about our shipping policy, please visit our Shipping Policy Page

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Do you offer Saturday deliveries?

Yes, MyOroUsa.com uses UPS services, and Saturday deliveries are available only UPS or Fedex.
UPS and FedEx shipping with Saturday Delivery: you may upgrade the shipping method at checkout for $15.00.
Note : Saturday Delivery may NOT be available in some areas, please contact our customer service representative prior your purchase to confirm the delivery.

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Why is signature required for delivery?

Signature requirement is for your protection. We apologize for any inconvenience this may create. However, it is our responsibility to ensure you do receive your valuable purchase. Once your order is shipped, you will receive a confirmation email indicating when you should expect to receive your package. Signature required upon delivery by UPS or FedEx, regardless of any waivers you have from them. Please arrange for an eligible recipient available to sign for this package.

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How do I know when my order has shipped?

Once your order has been shipped, MyOroUsa.com will send you an email with a tracking number. You will be able to track your order at all times until your package reaches your door. At MyOroUsa.com, we value your purchase and it’s safe arrival; therefore, a signature is required upon delivery, please arrange an eligible recipient to sign for the package.

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What factors can delay order delivery?

MyOroUsa.com always tries to deliver your orders in the timeliest manner. However, certain products or locations can affect shipping delivery times. Special custom orders may also be delayed. Orders can also be delayed due to credit verifications, and when the “Bill To” and “Ship to” addresses are not the same on high order values. Orders of in stock products which are not rings usually ship out to our customers within 48 hours.

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Will I be charged sales tax?

Currently, Sales Tax is only charged within the state of New York. New York State residents are subject to sales tax. We are required by law to collect tax in states where we have a physical presence. All other states do not pay sales tax. Canadian provinces, however, are subject to sales tax and pay the GST/PST or HST rates accordingly. International orders may be subject to taxes by the customer for entry into a foreign country.

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How is Sales Tax Calculated?

Sales Tax is always charged on the total order value including shipping and handling charges.

What is your return/exchange policy?

We have 30 days return policy as long as the items are returned in their original conditions as they were sent(NOT worn or used) from MyOroUsa.com. We only accept returns within 30 days after you received item. We promise you 100% MONEY BACK with shipping & handling Fee if item is DEFECTIVE.
Otherwise, It will be charged restocking fees from what you paid us.
For the returning item, customers are responsible for shipping.
For more details about our return policy, please visit our Return & Refund Policy Page

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How long will it take to receive my exchange order?

Once we receive the returned item(s), you should receive the exchange item(s) within 5-7 business days. We will contact you as soon as we can if the exchange item(s) are not available.Learn more about Return & Refund Policy

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How do I cancel or change an order after it has been submitted?

One of our missions is to deliver your order as quick and efficient as possible. In any event that you would like to cancel or change the order, please contact us at 877-806-9342 or as soon as you can. We will do our best to accommodate your request. However, if the order has already entered the shipping process, we will not be able to cancel or change your order. According to our 30-Day Return and Exchange Policy, you can simply return the item to us if you are not complete satisfied with the purchase. MyDiaLand.com Ring reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities. Please call customer service at 877-806-9342 as early as possible during normal business hours to make changes to your order. Emailing requests will not guarantee modifications.

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I Cannot find exactly what I want?

At MyOroUsa.com, we believe together we will make your dream a reality. Let us know how we can help you fulfill your creation. All the custom jewelry will be carefully made in our jewelry studio in New York City. Each diamond and finish piece will be graded by our in-house Gemologists before we mail your special order to you. Please do not hesitate to call one of our jewelry experts or sales representatives at 1-212-354-4380 for assistance.

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How do I return an item I purchased?

To return an item you have purchased follow these 4 easy steps. 1. Obtain the Return Authorization Number (RMA#) by clicking here. 2. Package your return carefully. 3. Ship the contents as you received them, with insurance and a tracking number. 3. All returns packaged should be sent to our company.

MOUSA Inc.
62W 47th St. Suite# 704
New York, NY 10036

For more information regarding the Return policy, or write us at info@myorousa.com or call 1-212-354-4380.

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How long will I have to wait for a refund?

Credit Card:
Once we receive your return, your credit card account will be credited for any payment you have made toward your purchase. The credit will be made within 8 business days of receipt and verification of the merchandise. Credits usually show up on the following monthly billing cycle after the date of receipt. Please Note: Restocking fees are not refunded.

Paypal :
we will issue the refund money in 1~3 business days and it might take 2~10 business days to clear.
For further information, click here.

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What is the MyOroUsa.com a repair warranty?

MyOroUsa.com gives 30 days warranty period.
MyOroUsa.com covers the following:
1.Displaced stones with returned stones
2.Missing(lost) Stones

MyOroUsa.com Does not cover
1. Scratched jewelry
2. Polishing
3. Cleaning
4. 14K or 10K Screw back pieces
5. Missing/Lost Jewelry

Warranty service terms are in effect starting from the purchase date to 30 days.
All repairs will take from 7 to 10 days upon receipt of the item.
You must have a copy of the receipt or invoice or this warranty will not apply.
Warranty will not cover any shipping costs.

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What type of discounts do you offer?

MyOroUsa.com offers an everyday low price on most of our product pages known as "Wholesale Price". Some products have special sale prices associated with them which offer a large discount known as the "Special Price." In addition, most products are open to special promotional discounts which we promote from time to time. For information regarding our Promotion code and Discount policy.

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How often does inventory change?

Some of our products will always be available. However, due to the nature of being on the cutting edge of style, we are constantly updating and changing our inventory to suit our customers' needs. Please feel free to inform us of a style you like and we will do our best to get it for you and sign up for our newsletter.

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What is your privacy policy?

All your information is kept confidential unless otherwise indicated. Please click on Privacy Policy to review the details of our policy.

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Can you customize a product?

We manufacture all items listed on our site. Many of our items are customizable. Please call us for details.

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