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  • Tel. 212-354-4380
    Fax: 212-354-4296
    info@myorousa.com
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Return your item

Please read our return and refund policy before returning your item.

How to return an order

  1. Obtain the RMA Number

    Select 'Return Authorization Form'. Fill in the appropriate information and then email us. Then we confirm and issue RMA number for you through your email. And then follow the instructions below to return your package.

  2. How to Package Your Return

    Package all your items securely so it is one unified package ready for delivery. Include the ' Return Authorization Form’, a packing slip and other materials sent to you by MyOroUsa.com such as a gift box and a jewelry appraisal.

  3. Shipment and Insurance

    For the secure return of your order, we recommend using an upgraded courier service, such as UPS or Fedex, rather than regular mail. Make sure you can track your package and opt for signature confirmation. This will help guarantee that the package arrives at MyOroUsa.com* for prompt processing.
    * MyOroUsa.com will not be responsible for loss or damage of return shipments.

  4. All Return Packages should be Mailed to

    Please Note:
    • You should NOT write on the package that it contains jewelry, diamonds or other jewelry-related words.
    • You should NOT write ‘MyOroUsa’ or ‘MyOroUsa.com’ on returning address to avoid indication that valuable things are in packages.

MOUSA Inc.
62W 47th St. Suite# 704
New York, NY 10036

For further information or issues please contact MyOroUsa.com Customer Service tel: 1-212-354-4380 or mail to info@myorousa.com

Download Return Authorization Form